This privacy policy explains how Cycle Haven handles personal data in connection with its bicycle repair workshop website and related service inquiries. It follows the data lifecycle from collection through use, sharing, retention, and deletion.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
Cycle Haven may process the name, email address, phone number if provided, inquiry message, and service preferences that you submit through the contact form, by email, by phone, or in person. We may also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you contact the workshop, request a service, arrange bicycle intake, or provide details needed for inspection, quote preparation, repair coordination, and collection. Technical information may be generated by the website and server systems to support delivery, security, and basic operation.
Essential cookies support core website functions, including page delivery and form handling. Preference cookies help remember privacy choices. We do not confirm the use of analytics or marketing cookies on this website.
The website uses cookies or similar tools only for essential site operation and to remember privacy preferences. You can usually control or remove cookies through your browser settings, but disabling essential cookies may affect basic site functions and form handling.
We use personal data to answer service inquiries, arrange bicycle intake, assess the requested work, prepare and confirm a scope or quote after inspection, carry out repairs and adjustments, complete quality checks, provide collection summaries, maintain website security, and support technical delivery of the site. We may also use contact details to follow up on service-related matters and to manage privacy preferences.
We may share personal data with service providers that support website hosting, technical delivery, communications handling, or other operational functions needed to process your inquiry or service request. Any such recipient should use the data only for the assigned purpose and under appropriate confidentiality or access controls.
We may disclose personal data if required to comply with law, lawful process, or a valid request from a public authority. Disclosure may also occur where it is necessary to protect our rights, investigate misuse, or support a legal claim or defense.
Subject to applicable law, you may ask to access, correct, update, or delete personal data that we hold about you, or to object to certain processing where that is legally available. We may need to verify your identity and confirm the scope of the request before taking action.
To exercise a privacy right, submit a clear request through one of the contact channels listed in this policy and describe the data or activity involved. We may ask for enough information to confirm your identity, locate the relevant record, and determine whether the request can be fulfilled under Philippine law.
We retain personal data for as long as it is needed to respond to inquiries, manage bookings, carry out inspection and repair work, document service outcomes, resolve follow-up questions, and meet accounting, security, or legal requirements. When the purpose ends, the data is deleted, anonymized, or archived only where a continuing obligation applies.
If we update this privacy policy, we will post the revised version on the website and apply it from the stated effective date. Where a change materially affects how we handle personal data, we may provide an additional notice through a reasonable service channel.
